Terms and Conditions

Changes to Policies

We may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your OneShotSupplies.com account or by placing a prominent notice on our site.

If you have questions or suggestions, please contact us at info@oneshotsupplies.com or visit the Contact page of this website.

We make our best effort to ensure the security of our system and will strive to protect personal information you provide through this site. Unfortunately, we cannot guarantee that all data transmitted over the Internet will be secure. We may disclose information in special cases when we believe in good faith that such release is necessary to comply with law, to identify or bring legal action against someone who may be violating our terms of service, to enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of the company or others.

One Shot & Grafic Art Supplies is a global company and this site has users all over the world. Any information you give us through this site may be transmitted to servers outside the country where the information was entered, and may be used, stored and processed outside of the country where it was entered. We may use certain commercial information gathered from this site to compile demographic information about the users and use of this site.


Information Sharing and Disclosure

We do not rent, sell, or share personal information about you with other people or companies except under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with OneShotSupplies.com under confidentiality agreements
  • These companies may use this information to communicate with you about offers from OneShotSupplies.com and our marketing partners. However, these companies do not have any independent right to share this information.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law
  • We transfer information about you if OneShotSupplies.com is acquired by or merged with another company. In this event, OneShotSupplies.com will notify you before information about you is transferred and becomes subject to a different privacy policy


Under the Age of 13

If you are under the age of 13, do not provide any personally identifiable information on this site without the knowledge and permission of your parent or guardian.


Linked Content

This site may provide links to other websites. Those sites are independent from One Shot & Grafic Art Supplies, Inc., and therefore we have no control over, and no liability for, those websites or their contents, or their use. 



If you don’t see the product you need on our website you can call us at 808-841-7683, or fax your order to us at 808-842-0478.

You can email us directly or visit our store at 815A Waiakamilo Road in Honolulu.

You may submit a web inquiry or call us to meet and discuss your overall project. Don’t see what you need? No problem! Our relationships with our vendors allow us to bring in your requested products.


Ordering Terms

Material Safety Data Sheets [MSDS] are available upon request for all items that require an MSDS under the Hazardous Communication Standard (1910.1200). If you would like an MSDS before you order, please call our Customer Care Staff at 808-841-7683 between the hours of 8am and 4pm HST.

Any prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.


Shipment & Delivery

We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavor to notify users if delivery is delayed. All items with a final destination off of the Island of Oahu will be delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.We do charge fees for the following:

  • Delivery, pickup and standby of printers, dryers other large items
  • Having a forklift, other lifting equipment or a crew to help unload trucks will reduce time charge
  • Setup and training on certain machines and software


Return Policy

From first visit through to order delivery, we at One Shot & Grafic Art Supplies Inc. want you to be completely satisfied with your purchases. However, if an incorrect item was shipped, or has been damaged, it may be necessary to return the item to us.

Authorization must be obtained from our customer service staff and is required for ALL returns. To obtain an authorization, phone our staff at 808-841-7683, Weekdays, 8am to 4pm Hawaii Standard Time (-10 GMT). Please have a copy of your receipt available as we will ask for specific information from it. If we authorize a return, you will be given another number which must accompany your return.

Merchandise must be returned within 15 days of authorization and no more than 30 days after original purchase. If we correctly shipped the item that you ordered, return shipping charges are your responsibility. One Shot & Grafic Art Supplies, Inc. reserves the right to refuse any merchandise without a valid return authorization to the customer. All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) included. Products we sell without packaging must be in clean, marketable condition.

Any shipment that is returned incomplete, or damaged, — if accepted — will incur a deduction of the amount credited.


Return Policy Notes
  • All returned or exchanged items must be accompanied by a sales invoice or delivery tag.
  • We cannot refund or exchange items that have obvious customer use or damage.
  • No refunds or exchanges on returned items after 30 days from the date of purchase.
  • All returned items are assessed a 15% restocking fee.
  • Clearance, sale, special order or custom items cannot be returned or exchanged.
  • Refunds will be credited to your account, or a check will be mailed.


Rental Equipment Disclaimer

The equipment will be inspected upon return. If for any reason the equipment is not in working order the customer agrees to be financially responsible for repairs of equipment that malfunctions or is damaged due to negligence or improper use while in the customers possession. The customer will also be responsible to replace any equipment at full face value if it can’t be repaired.


Warranty Disclaimer

Seller does not have specific information concerning how the product(s) sold will be used and does not know the details concerning the packaging, handling or procedures which may be employed in association with any particular product sold. Notwithstanding any suggestions or recommendations which we or any other manufacturer of products advertised herein may have offered, the Buyer/User affirms that no warranties have been made by us concerning the proper usage of any product sold herein or the fitness of any product for the particular purpose employed by the Buyer/User. Buyer/User acknowledges that is as not relied upon our skill or judgment in selecting goods suitable for the particular use which Buyer/User intents to put same.

We also hereby give notice and the Buyer/User agrees that any statement made by us in the sale or advertising of the products shall not create any warranty that the product is fit for a particular purpose. All such statements or descriptions are informational only and are not given as a warranty of fitness for a particular purpose. Buyer/User is solely responsible for determining the adequacy of each product sold herein for the particular use or uses to which they may be applied. Any misstatements, errors or omissions made by us in the advertising of the product(s) shall not create any liability for One Shot & Grafic Art Supplies, Inc. It is the Buyer/User’s sole responsibility to determine the accuracy of all advertising statements. At no time do we assume responsibility for compliance with any Federal, State or Local laws, rules, ordinances of regulations.



Liability of Use

This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that this website’s content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. Product styles, descriptions, and specifications are subject to change without notice, due to constant manufacturing design changes, techniques and advancements and actual product may not be exactly as shown, described or specified.

We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications. One Shot & Grafic Art Supplies, Inc. and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.


Terms of Use

These terms and conditions may change at our discretion at any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Prices subject to Change without Notice – Quoted prices hold for 60 days or as noted on such. Quoted prices for special orders include ground and/or ocean shipping unless otherwise noted. Prices listed within the One Shot & Grafic Art Supplies Online Warehouse (The Store) may be changed at any time without prior notification.

General Excise Taxes – All sales delivered within the State of Hawaii will be assessed 4.166%. Furthermore, all sales delivered within the City & County of Honolulu (ie. Oahu) will be assessed an additional 0.546%.

This agreement between One Shot & Grafic Art Supplies, Inc. and you, the User, supersedes all prior agreements and understandings pertaining to this subject matter. Your consent to the use of the personal information you provide to www.oneshotsupplies.com is outlined in our Privacy Policy.